While merchants are required to accept returns in only certain situations, some states have laws governing the disclosure of refund and return policies. Write your shipping, return, and refund policies with conversational words, as if you were talking to the reader. But it should have disclosed right there that there are further conditions and restrictions. $7.95; 6-10 lbs. All other returns will be charged for return shipping and will be deducted from your credit according to the weight of the package: Pre-paid Return Label within the 48 contiguous states: 1-5 lbs. When things like this have happened to me, I always contacted the company to get a return package/shipping label. To start off, I searched the forums for similar questions, but could not find anything with the exact scenario, so if it appears to be a duplicate question, I am sorry, might have missed it. ... and other consumer … The car will be picked up for free, but the original shipping … ... so long as the seller is the one who will pay for all of the return shipping. If you are unable to resolve this issue, you can file a complaint with the Federal Trade Commission at www.ftc.gov or with the Georgia Department of Law’s Consumer Protection Division by visiting www.consumer.ga.gov or by calling 404-651-8600. Top 7 Reasons Customers Return Merchandise & How You Can Prevent It. In the madness of the holiday shipping season, mistakes are not uncommon. If you receive two adjustment entries from the Federal Reserve for the same transaction, submit an adjustment request to the Federal Reserve. Duplicate Entry (DUP) - Used to request a credit or debit adjustment entry be investigated and reversed because it appears to be a duplicate entry. Address any possible shipping delays from the get-go. Almost every consumer has returned a purchased retail item for a refund, exchange, or store credit at some point. ), let your customers know about it via a banner on your storefront, for example: Due to [reason], order fulfillment and shipping may take longer but your order is on its way! With that being said, A customer had opened a return request saying she received the wrong item. If the company requests you return it though, you should, provided they pay for shipping or compensate you (forcing you to pay for shipping or other "handling fees" … Return policy: You can return a Vroom car within seven days or 250 miles of driving, whichever comes first. Sometimes it's obvious…sometimes not. I do this because I think it's the right thing to do, as well as to protect me from getting charged for the item later, should the mistake get caught later on. $23.95; 31-70 lbs. I discovered duplicate charges from AT on my credit card and called to cancel one and to learn why there were two orders. I was politely told they couldn't cancel an order and I could try to return it at a store but if I returned it by mail I would have to pay shipping--to return an order I … $29.95 These include “Items must be unwashed and unworn with the hangtag attached and accompanied by proof of payment.” Adjust the Tone. Should there be anything that might impact shipping (postal strikes, etc. There are as many different reasons as there are different customers, but understanding consumer behavior can be the difference between a great entrepreneurial success story and failure. 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